Trading conditions


General information
CVR no.: 41838507
Telephone: +45 81 75 00 11

All prices are in DKK and stated incl. VAT and taxes.

Payment is accepted with VISA-Dankort, VISA, VISA Electron and Mastercard. The payment will only be debited from your account when the item is dispatched.

Packages are sent once a week.
Shipping to Denmark:
Shipping prices from DKK 44.25 .
Goods are sent by GLS to the nearest parcel shop.
Shipping to the EU:
Shipping prices from DKK 90.
Shipping to the rest of the world:
Shipping prices from DKK 150.
If the package is not picked up in time, it will be sent back to me.
A fee of DKK 44.25 is therefore charged by GLS.
If you want the package sent again, it costs DKK 44.25.

Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act.
The right to complain applies to defects in material and/or manufacturing. You can get the item exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service.
You must advertise within a reasonable time after you have discovered the defect/error.
Sophie Emilie Keramik will cover return costs to a reasonable extent.
For returns, complaints and use of the right of withdrawal, send to:

If it is a refund, please include bank details in the form of registration no. and account number, so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used to fulfill the refund.

Right of withdrawal
There is a 14-day full right of return on goods purchased in the webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellation must be reported no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.
The notification must be given via the contact form on the website.
In the message, you must make it clear that you wish to use your right of withdrawal.

Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:
Goods that have been manufactured to the consumer's specifications or have been given a distinct personal touch.

You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation.
You bear the risk for the item from the time the item is delivered until I have received it back.

Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.

If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt of the return. In order to receive the full purchase amount back, you must test the product without actually using it.

If you regret your purchase, you will of course get the amount you paid back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs, will be refunded without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal.

Privacy policy
In order for you to shop on the website, I need the following information about you:
- Name
- Address
- Phone number
- Email address
- Information about what you have purchased
I process your personal data for the purpose of being able to deliver the product to you, and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in the Privacy Policy at North by Heart.